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myOmron website brings Omron knowledge very close
2009-08-20
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Omron Europe is proud to launch myOmron at www.myomron.com. myOmron is an after sales service and support portal, designed to put our knowledge at your fingertips, clear evidence of Omron’s ambitious move into value added customer services.
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myOmron provides users with the opportunity to pro-actively search, find and download expert knowledge and interact with Omron engineers, achieving far more than other static databases.
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Benefits
myOmron is built using the knowledge from our experts in industrial automation and is constantly growing as we develop. At Omron we want to help our customers to build the best machine control solutions possible and we believe that myOmron can play a large part in this.
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At its simplest, myOmron is home to myKnowledge, an interactive, intelligent knowledgebase containing online expert material. However, for registered users, myOmron also provides myQuestions; an email and knowledgebase integrated support system that allows users to interact with Omron engineers via an online helpdesk. The two areas are linked by an intuitive information search system.
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myKnowledge
myKnowledge contains articles across the entire range of industrial automation. With just the click of a button any article can be automatically translated into almost any language making the information instantly accessible across the globe.
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myQuestions
myQuestions allows users to submit questions to Omron engineers and specialists on various aspects of industrial automation. Email integration is fundamental to the helpdesk and notifications are used in order to give you peace of mind that your question is being dealt with efficiently. In addition, to ensure that customers are kept updated with the latest information, the system includes a subscription service that allows notifications on chosen topics to be sent out to users.
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The beauty of myOmron is its intelligent integration. Prior to posting any questions myOmron will search the knowledgebase and show you any articles matching your question. If none of these provide you with the answer you need, the question is posted on to one of our specialist engineers, who will be able to respond.
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